Keep the helpdesk you have. Keep your data where it already lives. Turn on resolution one flow at a time, and measure it against the humans doing that work today.
The reason "AI that takes action" stalls in large organisations is that every action needs an integration, and every integration needs a team. Inflection operates the interfaces you already run, so the work that normally fills a roadmap disappears.
Point Inflection at an app, verify a flow, put it in front of real customers. The first resolution doesn't wait on an API programme.
If a person can operate the screen, Inflection can learn it — including internal tools with no public API.
Start with one flow in one region. Expand when the numbers hold. Nothing is all-or-nothing.
Fully managed. Fastest path to a live resolution, with region selection at provisioning.
Deployed into your own account and region. Your infrastructure boundary, your network rules.
The whole stack — agent runtime, worker, storage, crawler — runs on infrastructure you control.
Pin the deployment to a region so customer data and conversation history never leave it.
Separate brands, regions, or business units, each with their own agent and boundaries.
Who can train an agent, who can verify a flow, and who can change a boundary.
Train and rehearse against a sandbox before a flow ever touches production.
Proposed flows and proposed boundaries wait for a human to accept them.
Deflection counts conversations a human didn't touch — including the ones where the customer gave up. Inflection reports the action that completed, so the number means something.
Inflection is the resolution layer, not a replacement helpdesk. Tickets, queues, and reporting stay where your team already works.
Escalations land in the queue your agents already watch.
In-app, chat, and messaging — the surfaces your customers already use.
Query your own systems for the facts an answer depends on.
Bring your own tools and services through a documented interface.
Your highest-volume request. Usually refunds, order changes, or cancellations.
Inflection proposes; your team demonstrates the edge cases and marks the flow verified.
It proposes resolutions to your agents before it ever faces a customer.
Live on a slice of traffic with limits you set. Expand on evidence.
Bring your highest-volume support flow. We'll show you Inflection resolving it in your own app, in your own environment.