A seat licence charges you for having the software. A deflection charges you for a customer giving up. Inflection charges for a completed action — and nothing else.
For teams willing to build the first flows with us.
For digital-native teams resolving at volume.
For regulated, multi-brand, or self-hosted deployments.
Launch pricing. Figures are indicative while we onboard design partners — final rates are set with your first cohort.
This is the part most vendors leave vague, because vague is profitable. Ours is one sentence: Inflection completed an action in your app that the customer asked for, and the customer confirmed it.
A refund issued. An order cancelled. An address changed. A subscription stopped. Something in your product is different because Inflection did it.
Answering a question. Reading the page. A customer who abandoned the chat. An escalation to a human. A failed attempt. A retry.
| Vendor | Model | Reported price | Plus |
|---|---|---|---|
| Intercom Fin | per resolution | $0.99 | no seat fee with an existing helpdesk |
| Crescendo | per resolution | $1.25 | — |
| Zendesk AI | per automated resolution | $1.50–$2.00 | committed vs. pay-as-you-go |
| Sierra | per resolution | ~$1.50 (estimated, not published) | enterprise contract |
| Decagon | per conversation / resolution | ~$0.99 | reported platform fee ~$50K/yr |
| Ada | per interaction | ~$1.00–$3.50 | — |
| Agentforce | per conversation | $2.00 | Service Cloud seats + implementation |
| Inflection | per resolution | $0.79 | no platform fee · unlimited seats |
Publicly reported figures, point-in-time and subject to change. Not all vendors publish list pricing. Our own line is the last one.
Confirm gates, declared boundaries, the per-action audit trail and unlimited seats are on every plan. There is no tier where safety is an upsell — see Trust.